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Getting startedUpdated 12 Aug 2026
What you need before you start
Licence, script access, an AI provider key, and optional Shopify read access.
Formo Support is a hosted chatbot. You do not install a workflow file. You claim a licence, paste one script tag, add your own AI key, and optionally connect Shopify for order lookups.
Checklist#
| Item | Required | Notes |
|---|---|---|
| Formo licence (Standard or Plus) | Yes | Claimed in the dashboard after checkout |
| Ability to add a script tag | Yes | Theme liquid, tag manager, or custom code |
| AI provider key | Yes | OpenAI, Anthropic, Google, or Groq |
| Shopify Admin API token | Optional | read_orders and read_customers only |
| Support email | Recommended | Escalations and over-cap contact capture |
Plans#
- Standard — £149 one-time: 1 site, 2,000 conversations/month
- Plus — £299 one-time: 3 sites, 10,000 conversations/month
Both include 12 months of product updates from the purchase date. Formo never bills for AI inference. You pay your provider directly (typically about £5–40/month depending on volume).
After purchase#
- Lemon Squeezy emails the receipt and licence key.
- Formo emails a welcome note with the four setup steps.
- Open
/app/claim, enter the same email you used at checkout, and paste the licence key. - Create a site (name + allowed domains) on Setup.