Standard
£149
One-time · no subscription to Formo
1 site · 2,000 conversations per month
SHOPIFY
AI customer support for Shopify stores
Formo Support answers order, shipping, returns and policy questions on your Shopify storefront. Connect optional read-only order lookups, bring your own AI key, and enforce guardrails before a reply reaches a customer.
Why automate Shopify customer support?
Shopify merchants repeatedly answer the same questions about order status, shipping, returns, delivery times and store policies. That work fills the inbox even when sales are steady — and it grows with every order.
Formo handles these routine questions directly on your storefront. Unusual or high-stakes cases escalate to your team with the transcript attached, so humans spend time on judgement, not lookups.
Prefer a full walkthrough first? Learn how to automate Shopify customer support.
Automate repetitive Shopify customer questions
Most support tickets are the same few questions. Formo handles them on the storefront so your team sees only what needs judgement.
- Where is my order?
- Has it shipped?
- Can I change my delivery address?
- How do returns work?
- What is your shipping policy?
Use real Shopify order data
Connect Shopify with a read-only Admin API token. When a customer asks about an order, Formo looks up live data instead of guessing.
The connector is optional — you can go live with written policies only. When connected, lookups stay read-only. Formo does not change orders, issue refunds, or modify your catalog from the chat widget.
Keep AI answers grounded
Fifteen deterministic checks run on every draft before it can reach a customer.
- Groundedness check against tool evidence and policies
- Invented order numbers and tracking numbers blocked
- Refund and discount authority caps enforced
- Banned phrases, reply length, and allowed link domains
- Dry Run so visitors never see drafts until you go live
Install in about 15 minutes
One hosted product. No separate automation stack.
01
Buy and claim
Checkout emails a licence key. Claim it in the dashboard with your purchase email.
02
Paste one script tag
Copy from Install and add it to your Shopify theme. The widget appears on your storefront.
03
Connect, configure, go live
Add your AI key, connect Shopify for order lookups, write policies, test in Dry Run, then go Live.
Full setup guide in the docs.
How much does it cost?
Plus
£299
One-time · no subscription to Formo
3 sites · 10,000 conversations per month
AI inference is billed by your provider under your own key. Compare plans.
Who is Formo for?
Formo is designed for Shopify stores that receive enough repetitive customer questions to make manual support time-consuming.
It is particularly useful for stores dealing with:
- Frequent order-status questions
- Shipping and delivery questions
- Returns and exchanges
- Product or policy questions
- Small support teams
- Growing order volume
Not sure whether Formo is right for your store? See how it works
Frequently asked questions
It handles repeat questions on the storefront — order status, shipping, returns and policy. Unusual or high-stakes cases escalate with the full transcript so your team can reply.
No. You paste one script tag into your theme. Shopify order lookups use a read-only Admin API token you connect in the dashboard — optional, not required to go live.
Fifteen guardrail checks run on every draft. Invented orders, tracking numbers and dates are blocked. Dry Run lets you review drafts before customers see them.
Yours. Connect OpenAI, Anthropic, Google or Groq with your own API key. Formo encrypts the key server-side and never bills for inference.
Standard is £149 one-time for one site and 2,000 conversations per month. Plus is £299 one-time for three sites and 10,000 conversations per month. No subscription to Formo.
Next step
Put support on your Shopify storefront.
Formo Support — one script tag, your AI key, fifteen guardrail checks.